The ANVR has announced the first speaker of the ANVR congress in Oman. It’s Nienke Bloem, expert in the field of customer experience. According to the ANVR, Bloem is a renowned international speaker in the field of Customer Experience (CX) and known for her recognizable blue dress. In her presentations, she mentions ‘best practices’ and proven methodologies in Customer Experience. Bloem has written two books, including the Dutch bestseller ‘CX TravelGuide’ and ‘CX is a Pilgrimage’. In addition, she hosts the podcast ‘CX Leadership Talks’ and has a widely viewed YouTube channel. Bloem is a guest lecturer at Nyenrode and internationally accredited by the Customer Experience Professionals Association (CXPA). 
Photo: Nienke Bloem (Photo LinkedIn). ‘With her 20 years of experience in strategic change management positions within the telecom and financial sector, Bloem knows how companies work and speaks the corporate language. Which is useful, because the customer-oriented transformation often requires a lot of patience and a lot of stakeholder management. At the same time, the business is also expecting results today.’ ‘Nienke is a regular speaker in the travel industry, so don’t expect just an introduction to the field of CX Management, but a keynote tailor-made for you as a member of the ANVR,’ says Hanita van der Meer, spokesperson for the ANVR.
‘Expect her to make you think, activate you and, above all, inspire you on how to get started with CX. It’s no coincidence that her brand promise is ‘Making Customer Experience Work’. The ANVR congress in Oman will be held from Wednesday 13 to Sunday 17 November. For more information and to register, see www.anvrcongres2024.nl
